If you need technical support to help answer questions about:
- How to connect to the internet
- How to turn on a device
- How to repair a broken screen
- Support for error messages
Often times clearing the browsing data and restarting the device can resolve a lot of issues. Click here to learn more about clearing the browsing data.
Also, student devices must be logged into the internet filters in order to access the internet at home. Here are instructions for logging into the filter system.
Please first contact the classroom teacher via established communication methods in order to troubleshoot the issue.
If you are unable to resolve the issue with the teacher, students and parents may either:
Duplin County Schools is pleased to offer optional student device insurance through a third party company named Securranty. This optional insurance can be purchased by students and parents through a link on our school’s website. If purchased, the insurance covers unlimited repairs or replacements for everything from broken screens, lost chargers, accidental damage, and much more with a zero deductible for one year on school-issued iPads or Chromebooks. The insurance cost for student iPads is $29.95 and $21.95 for student Chromebooks, which may be significantly less than repair or replacement costs without insurance.
Click here to purchase.
