During periods of remote instruction, students and parents may experience instructional and technical issues from time to time. Please follow the steps below to address these issues:

1.  Click here to access the Remote Instruction Technical Support to review Troubleshooting Tips. 

2.  Contact the classroom teacher via established communication methods in order to troubleshoot the issue.

3.  If unable to resolve the issue with Steps 1 & 2, students and parents may either:

For Instructional Issues:

Call the school phone number from 8:00 am to 7:00 pm

(Refer to school numbers below) 

For Technical Issues:

Call 910-296-6200 from 7:30 am to 3:00 pm. 

Or

Submit an online technology support ticket by clicking the link below of the school the student attends.

B.F. Grady Elementary
252-568-3487
Click here to submit a ticket for B.F. Grady Elementary

Beulaville Elementary School
910-298-3171
Click here to submit a ticket for Beulaville Elementary

Chinquapin Elementary School
910-285-3476
Click here to submit a ticket for Chinquapin Elementary

Duplin Early College High School
910-296-1136
Click here to submit a ticket for Duplin Early College

East Duplin High School
910-298-4535
Click here to submit a ticket for East Duplin High School

James Kenan High School
910-293-4218
Click here to submit a ticket for James Kenan High School

Kenansville Elementary School
910-296-1647
Click here to submit a ticket for Kenansville Elementary

North Duplin Elementary School
919-658-2931
Click here to submit a ticket for North Duplin Elementary

North Duplin Jr/Sr High School
919-658-3051
Click here to submit a ticket for North Duplin Jr/Sr High School

Renaissance Center
910-293-2068
Click here to submit a ticket for Renaissance Center

Rose Hill-Magnolia Elementary School
910-289-3667
Click here to submit a ticket for Rose Hill-Magnolia Elementary

Wallace Elementary School
910-285-7183
Click here to submit a ticket for Wallace Elementary

Wallace-Rose Hill High School
910-285-7501
Click here to submit a ticket for Wallace-Rose Hill High School

Warsaw Elementary School
910-293-3121
Click here to submit a ticket for Warsaw Elementary

  

Staff Technology Work Orders

DCS staff members who encounter technical difficulties and need technical support needs to submit a work order in the Technology Work Order System.  

Once the work order has been placed, media coordinators will review work orders to determine if the work order is one that they can assist in resolving. If not, each school’s technician will review the work order and address the need at hand and update the work order system.